About
I'm cute, sweet, sexy, and conflicted at what I do but at the same time I'm the "Go Getter", "The Miracle Worker" , "The Go To Person"..... I'm the one that has the "Get the Job Done Mentality" and a "Can Do Attitude"...... I'm the one you want on your side because you know with me right there you have less to stress about....even though I may be miserable about the situation....deep down I love what I do
OBJECTIVE:
Accomplished customer service rep seeking to gear extensive background
in customer support and administrative in a new field. I am extremely
motivated for a career change and eager to contribute to a person that
needs assistant.
QUALIFICATIONS:
Prompt
Reliable
Professional
Computer literate (excel, office, word)
Detailed Oriented
Organizing
Filing
Fax/Copies
Great Personality
Multi Tasking
Trusted to follow through and take direction
Highly Motivated
Self-Starter
Fast Learner
Errand Running (do own car with insurance)
Money Handling
Responsible
"Get the job done mentality"
Can-Do Attitude
EXPERIENCE:
Fan Asylum San Francisco, CA
Administrative Assistnat / Customer Service
6/06- Current
Handle all incoming and outgoing mail, set-up mail deliveries with Fed-Ex, DHL and USPS. Handle inbound and outbound calls on customer inquiries. Manage shipping of the merchandise to the customers and handle all returns and complaints. Manage emails from customers ensuring a timely response. Handle and plan production of membership kits for many artist, read fan mail and distribute them accordingly. Purchase goods and keep track of sales for the creative designer. Buy merchandise from different vendors ensuring that we receive the best merchandise at the lowest possible purchase cost. Correspond with the different distributors and carries on inquiries, transit times, delays, claims etc…Help plan advertising and sales promotions. Update and keep track of the internal inventory page on the website. Create and maintain various reports for the President, Accounting Clerk and Director of Creative Design. Travel with lead travel coordinator and assist with setting up parties for guest, correspond with different companies (transportation, hotels and restaurants) in making sure events and schedules run as planned, host welcome parties and pre show parties, handle task that lead travel coordinator assign.
IKEA Home Furnishings Emeryville, CA
Administrative/Customer Service Representative
9/00- 2/08
Handle inbound and outbound calls on customer inquiries, complaints,
billing questions, payment extension and service request. Calm
irritated callers, restore trust, locate resources for problem
resolution and design the best solutions. Handle confidential and
non-routine information. Interface daily with internal partners in
Accounting, Field Services, New Business, Operations and Consumer
Affairs. Monitor, trace and follow up with delivery shipments to
ensure customer satisfaction. Assist in training over 300 Ikea
employees in product and service knowledge. Organize and maintained
files, manage mail, emails and faxes to ensure a timely response and
accurate record keeping. Take messages for managers and other
co-workers and resolve issues. Write correspondences and memos,
monitor and maintain inventory of supplies, forms and other materials.
UC Berkeley Dining Services
Berkeley, Ca
98-00
Crewleader
In charge of the co-workers, made weekly schedules and assigned position for the day, made sure co-workers were in their places ready to work before opening. Handled the dining room floor during business hours and covered areas that were short staffed. Dealt with issues as they occurred and made sure communication between the cooks and the servers happened regularly. Trained new co-workers on varies position and delegated work when help was needed. Greeted students and swiped them in with their ID cards. Responsible for the cash drawer making sure it balanced before and after the shifts.
Education:
Berkeley High School Berkeley, CA
Diploma 9/96-6/99
Contra Costa College San Pablo, CA
Degree 9/99-6/04
Associates of Science Business Administration
Associate of Art in Liberal Art
Some Upper Division College Courses
Cal State East Bay Hayward, CA
ACHIEVEMENTS:
IKEA Employee of the Quarter 2006.
Certificate of Merit Ambassador Award 1999-2005.